Automation is the biggest growth lever Curaçao isn't using yet.
Your company could be first.
I've worked in customer-facing and hospitality roles my entire career — starting at 16 as a restaurant hostess in the United States. From there I lived and worked in Ecuador and Chile before moving to Curaçao five years ago.
In Santiago, I spent five years building and scaling an international Customer Experience team for a vacation rental management company — managing people in seven different countries, from Mexico to Uruguay, serving 15 markets across email, phone, and WhatsApp. I saw firsthand how the speed and quality of a single reply could be the difference between a 1-star review and a 5-star one.
I also built a sales team there. And the lever that closed deals more than anything else? Reply speed. Not pricing. Not product. Speed.
According to a widely-cited Harvard Business Review study, companies that contact a new lead within the first hour are nearly 7× more likely to qualify that lead than companies that wait even 60 minutes longer. After 24 hours, the conversion odds collapse. The same pattern shows up in customer support: response speed is the single strongest predictor of CSAT and 5-star reviews.
Today, at a health SaaS company, I've automated 85% of customer support using AI agents. The one person who used to live in the inbox now leads marketing, runs product QA, and does research — without anyone getting hired to backfill her. Same coverage. Faster replies. Three new roles absorbed.
Why Curaçao
Living here, I've patronized restaurants, stayed in hotels, and used services across the island. I'll be honest: I've been disappointed more often than not. Customer service across the island is severely lacking — and the island is growing.
More and more people are immigrating from the Netherlands, the United States, and Colombia. These are customers who expect fast, responsive, helpful service. I've reached out to local businesses with money in hand and never heard back. So I went elsewhere. The companies I keep coming back to are the ones that reply quickly, kindly, and thoroughly.
That gap is an enormous opportunity for the operators willing to close it first. Faster replies don't just rescue lost deals — they compound into better Google reviews, more Tripadvisor stars, more word-of-mouth, and more repeat business.
What I do now
I help companies across the Caribbean and Latin America automate 85% of their customer support and inbound sales inquiries with AI agents — so they can respond around the clock, near-instantly, without growing headcount.
I'm not a tech vendor selling you software. I'm an operator who lived in inboxes for 15 years, who now uses AI to do that work better than humans could.
Let me audit your customer-facing channels — free.
As part of any consult, I'll review your Google reviews, Tripadvisor / Viator listings, social DMs, and email response patterns. You'll get a written breakdown of where faster, better replies would lift your stars and your sales — whether you hire me or not.